Open enrollment plan benefits video series
Watch to learn more about open enrollment and how to choose a health plan
Getting ready to choose your health plan for the year? If it's open enrollment time or if you're already thinking ahead for next year, these videos will help you walk through some of the top things to consider when you're making your choice. Let's take a look.
Tips to choosing a health plan
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Hello. Welcome to United Health care — and this video that’s made just for you.
Screen text:
Hello
Welcome to your video
Narrator:
Choosing a health plan is a pretty important decision — after all, it’s your way toward a healthier tomorrow.
Screen text:
How to choose a health plan
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
As you explore your options, check out this checklist of questions designed to help you choose the plan that best fits your needs. Let's get started.
Screen visuals:
On a sheet of paper that’s attached to a clipboard, 3 check marks appear one at a time.
Narrator:
Think about the providers you see regularly, like your primary care provider, also called a PCP. If you’d like to keep seeing them, it’s a good idea to make sure they’re in the plan’s network.
Screen text:
Are the providers you often see in the network?
Screen visuals:
A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider. A check mark appears next to the health care provider.
Narrator:
By the way, a network is a group of providers and facilities who've been con-tracted to deliver health care services to you, often at a discount. Staying in the network makes sense — because getting care from within the network may help you save money.
Screen text:
A network is:
A group of providers and facilities contracted to deliver health care services, often at a discount
Screen visuals:
A cluster of circles appears. In each circle is a health care-related item, such as a heart, prescription bottle and health care provider. One by one, the circles turn into coins. A piggy bank appears, and the coins drop into it.
Narrator:
To check if your PCP or other provider is in the network
Screen text:
How do you check if a provider is in the network?
Narrator:
We first have to ask: Are you in the process of considering a new health plan? Or are you already a health plan member who's registered with a myuhc.com account? Depending on your answer, the way to find a PCP will be different.
Screen visuals:
As a hand holds a smartphone, a question mark appears on its screen. A second hand holding a smartphone appears. On its screen, a check mark appears.
Check mark
Check mark
Check mark
Narrator:
If you're considering a plan, and want to see if a PCP is in the network, you'll go to the myuhc.com home page. Select Find a Provider.........and then choose Medical Directory. From there, you’ll see additional steps where you may need to select your health plan and set your location to find PCPs near you. Then, you’ll choose "People"............."Primary Care"............and "All Primary Care Providers." Network providers will be marked with a green check.
Screen visuals:
A step-by-step demonstration illustrates how to search for a network primary care provider on myuhc.com.
Narrator:
If you're already a member—with a registered myuhc.com account—to find a PCP you'll need to go to myuhc.com ------ Sign in to your account. ------ Select find care & costs. -------Then, primary care providers. ------ Network providers will be marked with a green check.
Screen visuals:
A step-by-step demonstration illustrates how to search for a network primary care provider on myuhc.com.
Narrator:
Consider the health care you or your family may need in the plan year ahead. This can help you decide the level of coverage you may need.
Screen text:
What are your health needs?
Narrator:
For example, you may want a plan that offers more coverage if you have major health care needs; see doctors or specialists often; are anticipating a change, like a growing family, or upcoming surgery.
Screen text:
You may need more coverage for:
- Major health needs
- Frequent specialist visits
- Plans for future changes
Screen visuals:
Twelve calendar squares form a grid, representing a plan year. Three stethoscopes appear on sporadic squares. A pacifier and an IV bag appear on other squares.
Check mark
Check mark
Check mark
Narrator:
If you see the doctor occasionally for things like an annual checkup or minor illnesses, a health plan that offers less coverage may work well for you.
Screen text:
A plan with less coverage may work well for:
- Occasional doctor visits
- Annual checkups
- Minor illnesses
Screen visuals:
Twelve calendar squares form a grid, representing a plan year. An apple, heart, prescription pill bottle and stethoscope appear on sporadic squares.
Check mark
Check mark
Check mark
Narrator:
Consider the health care you or your family may need in the plan year ahead. This can help you decide the level of coverage you may need.
Screen text:
How do you like to manage your costs?
Narrator:
Some people manage costs by choosing to keep their monthly premium payments low. Others choose to pay higher monthly premiums because it tends to lower other costs, like copays or deductibles.
Screen visuals:
A calendar appears under the words “Monthly premium,” and a wallet is under the words “Copays and deductibles.” Between them is a horizontal line. As the calendar sinks down, the wallet rises. Then, the calendar rises as the wallet sinks.
Narrator:
In both cases, it's helpful to compare health plan deductible, co-insurance and out-of-pocket limit amounts. Understanding the differences can help you keep your costs in check — and know what to expect.
Screen visuals:
Two pieces of paper appear. One is labeled “Plan 1” and the other is labeled “Plan 2.” A check mark is made under the “Plan 2” document.
Check mark
Check mark
Check mark
Check mark
Narrator:
Lastly, take into consideration all the different health and wellness benefits plus digital tools and resources that come with your health plan at no additional cost to you.
Screen text:
What kind of benefits and tools are included?
- Health support services
- Wellness programs
- Digital tools and resources
Screen visuals:
A laptop computer opens. On its screen, a water bottle, dumbbell and jump rope appear, followed by “myuhc.com.”
Check mark
Check mark
Check mark
Narrator:
They're included to help support your health journey and help you get the most out of your benefits.
Screen text:
Get the most out of your benefits
Screen visuals:
On a laptop computer screen, 2 hands high-five.
Narrator:
Speaking of helpful resources, it’s a good time to tell you about Just Plain Clear Glossary — a site where you can look up thousands of health care terms. Go to justplainclear.com any time you need health care terms defined simply and clearly.
Screen text:
justplainclear.com
Screen visuals:
A step-by-step demonstration illustrates how to look up words on justplainclear.com.
Narrator:
Now that you know many of the questions to ask when choosing a health plan, you may be that much closer to finding one that best fits your needs. Thanks for watching.
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Once your plan is active, visit myuhc.com to browse around and learn more — or sign up for the programs and services that catch your interest.
Screen text:
Already a member?
Visit myuhc.com
Screen visuals:
A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. B2C EI232689501.1 © 2024 United HealthCare Services, Inc. All Rights Reserved. 22-1988050
What's the difference between HSA, HRA, and FSA?
Video transcript
Many health plans include an account designed with money-saving opportunities in mind. You may have heard of any one of them:
ON-SCREEN TEXT: [HSA]
A health savings account,
ON-SCREEN TEXT: [HRA]
a health reimbursement account
ON-SCREEN TEXT: [FSA]
or a flexible spending account.
Each account works in its own way to help you save and pay for eligible out-of-pocket medical expenses.
Let’s take a look at where they’re alike — and where they’re not — starting with
ON-SCREEN TEXT: [Health savings account
HSA]
the health savings account, or HSA.
ON-SCREEN TEXT: [HSA]
A few things to know: you can open an HSA when you enroll in certain high deductible health plans.
You’re responsible for funding it — and your employer, family and others can put money into it if they choose.
ON-SCREEN TEXT: [Tax-free]
Every dollar you contribute to and save in your HSA is tax-free. Spend your HSA dollars on qualified out-of-pocket medical expenses — and that’s also tax-free.
ON-SCREEN TEXT: [Annual limit]
There’s no limit to how much you can save over time, but there are annual contribution limits.
Since it’s your HSA, the money in it stays with you even if you change employers, health plans or you retire.
ON-SCREEN TEXT: [Health reimbursement account
HRA]
In some ways, a health reimbursement account, or HRA, is similar. As long as you have money in your HRA, you can use it to help pay for qualified out-of-pocket medical expenses.
But, because HRAs are only funded by your employer, you can’t take your HRA with you if you change jobs — it belongs to your employer.
ON-SCREEN TEXT: [Flexible spending account
FSA]
Moving onto our last type: the flexible spending account, or FSA.
Although they are offered through your employer, FSAs don’t have to be tied to a health plan.
ON-SCREEN TEXT: [Pre-tax dollars]
You or your employer contribute pretax payroll deductions, which you can use for eligible medical and dependent care expenses.
ON-SCREEN TEXT: [Use it or lose it
Year end]
The big difference with FSAs is they may follow the use it or lose it rule, meaning if you don’t spend your FSA funds within your plan year, you can’t carry it over to the next. So, it’s a good idea to avoid putting more money into your FSA than you can spend in a plan year.
ON-SCREEN TEXT: [HSA
HRA
FSA]
Those are some of the similarities and differences between these three accounts.
Now, can you tell them apart?
ON-SCREEN TEXT: [HRA]
Which of these is only funded by your employer?
ON-SCREEN TEXT: [FSA]
And which one has a “use it or lose it” rule?
ON-SCREEN TEXT: [HSA]
And which one stays with you forever?
ON-SCREEN TEXT: [Get the most out of your health care dollars]
Nice! Now that you know how each kind of account works, you’re ready to get the most out of your health care dollars.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
DISCLAIMERS: [Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
HSA HRA FSA © 2021 United HealthCare Services, Inc, All Rights Reserved.
21-562827 EI21554595 7/21]
Digital tools
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Hello. Welcome to United Health care — and this video that’s made just for you.
Screen text:
Hello
Welcome to your health plan
Narrator:
Your health plan comes with personalized digital tools.
Screen text:
Digital tools included with your health plan
Screen visuals:
A desktop computer and smartphone appear.
Narrator:
They’re designed to help make managing your plan so much easier, whether you’re at home or on the go — because with a life as full as yours, it’s good to have a plan that’s always with you.
Screen text:
Manage your plan from home or on the go
Screen visuals:
A woman pedals a bicycle, an airplane takes off behind carry-on luggage and a hand fans out event tickets.
Narrator:
The UnitedHealthcare app puts your health plan right at your fingertips, so you can connect to your plan details while you’re on the go.
Screen text:
The UnitedHealthcare® app
Your app for on-the-go access
Screen visuals:
As a finger swipes a smartphone screen, a check mark appears.
Narrator:
With the app, you can find nearby "Care" options in your network, see claim details, check plan balances, share your ID card — even video chat with a provider.
Screen text:
Download the app to:
· Find network care options
· See claim details and check plan balances
· View your ID card
· Video chat with a provider 24/7
Screen visuals:
A finger taps a smartphone screen, revealing functions and features of the UnitedHealthcare app.
Check mark
Check mark
Check mark
Check mark
Narrator:
Now that you’re in the know, let’s walk through how you can get started with the United Healthcare app. First, download the United Healthcare app and tap Create Account.
Screen text:
Register on the UnitedHealthcare app
Screen visuals:
The first steps of creating an account on the UnitedHealthcare app are demonstrated on a smartphone, next to a QR code.
Narrator:
Choose your plan type, --------- and fill out your personal information including your name, and birthdate. ----------- Then select your identification type — whether it’s your member ID or social security number. ---------- Next, create your username ----------- set your password ----------- and agree to the terms and conditions. ---------- Once your signed in, you can access any ID cards associated with your plan.
Screen visuals:
A step-by-step demonstration illustrates the process of creating an account on the UnitedHealthcare app.
Narrator:
While you’re in the app, it’s a good time to go paperless. ------------- Click the “Me icon" on the bottom menu ------------- and select “Settings” at the top. ------------- Under your account menu, choose “Communications preferences” ------------- and click the button to add your email. ------------- Agree to the terms and conditions. ------------- Now you’re set to connect with your plan. Online, anytime.
Screen visuals:
A step-by-step demonstration illustrates the process of opting in to paperless communications on the UnitedHealthcare app.
Narrator:
myuhc.com is your personalized member website. Built to help you stay on top of your benefit details twenty four seven, it gives you access to your plan info all in one place.
Screen text:
Your personalized member website
Screen visuals:
A laptop computer sits next to a mug of tea and a plant.
Narrator:
myuhc.com is here to help you find and estimate the cost of care; see what your plan covers; view your claims; check your balances; search network providers and facilities — and more.
Screen text:
myuhc.com is here to help you:
· Find and estimate costs
· See what’s covered
· View claim details
· Check plan balances
· Search network providers
Screen visuals:
A series of illustrations appear on a laptop screen, representing functions and features of myuhc.com.
Check mark
Check mark
Check mark
Check mark
Check mark
Narrator:
Now that you’re in the know: let’s walk through how, as a new member, you can register your myuhc.com account. First, go to myuhc.com. Then, click "Register".
Screen text:
Register at myuhc.com
Screen visuals:
A demonstration illustrates the first steps of creating a myuhc.com account.
Narrator:
Complete the required fields and select your birthdate. ----------- Then select your identification type — whether it’s your health plan ID or your social security number. ---------- Next, create your username ----------- set your password ----------- and agree to the terms and conditions. ----------- Lastly, you will be given two confirmation options to keep your account secure. ----------- Now your account is ready to go.
Screen visuals:
A step-by-step demonstration illustrates the process of creating a myuhc.com account.
Narrator:
While you’re there, it’s a good time to go paperless. ------------- Click the “My Account” button ------------- and scroll down to “All Settings”. ------------- From your account settings page, choose “Communication and mailing preferences” ------------- and then select “Paperless Settings for Required communications”. ------------- Here you can click on “Paperless” and agree to the terms. ------------- Now you’re set to connect with your plan — online, anytime.
Screen visuals:
A step-by-step demonstration illustrates the process of opting in to paperless communications on myuhc.com.
Narrator:
Now that you know more about the digital tools that are included in your United Healthcare health plan, you can be well on your way to a healthier you. Thanks for watching.
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Once your plan is active, visit myuhc.com to browse around and learn more — or sign up for the programs and services that catch your interest.
Screen text:
Already a member?
Visit myuhc.com
Screen visuals:
A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC. All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of use under Find Care & Costs section. B2C EI232687103.1 ©2024 United HealthCare Services, Inc. All Rights Reserved. 22-1988050
The importance of a primary care provider
Video transcript
When it comes to your health journey, it feels good to know you've got support every step of the way.
ON-SCREEN TEXT: [Primary care provider (PCP)]
That’s where your primary care provider, or PCP, comes in.
ON-SCREEN TEXT: [What's a PCP?]
A PCP is the doctor who knows you best — who understands your health history and health goals.
They’re who you turn to first — for everything from routine care to prescriptions and more.
ON-SCREEN TEXT: [Preventive care
Checkups
Well-child visits
Screenings
Immunizations]
PCPs also provide you with preventive care, such as well child visits, annual checkups, mammogram screenings and immunizations.
ON-SCREEN TEXT: [Virtual visits for primary care]
And, since most PCPs offer virtual visits for primary care, you can choose to see them in person or from home.
ON-SCREEN TEXT: [Choose a PCP]
So, whether or not your plan requires you to have a PCP, it’s a good idea to choose one.
ON-SCREEN TEXT: [Choose a network PCP]
And a tip? Be sure to choose a PCP who’s in your network
ON-SCREEN TEXT: [Out-of-network Network]
because staying in network can help save you money.
ON-SCREEN TEXT: [$0 additional cost]
For example, when you see a network provider for preventive care, you'll find that the visit’s covered by most health plans at no additional cost.
ON-SCREEN TEXT: [Finding a network PCP]
Now that you know the benefits of having a network PCP, let’s look at how to find the one that’s right for you.
ON-SCREEN TEXT: [uhc.com/providersearch]
First, go to uhc.com/providersearch. Then, choose your health plan name and select Primary Care.
You’ll be able to see which PCPs are in network, if they're accepting new patients, and what their patient ratings and average costs are.
ON-SCREEN TEXT: [My PCP]
If you already have a PCP and want to make sure they're in the network, no problem — all you have to do is search for them by name.
ON-SCREEN TEXT: [care that helps meet your needs]
Just remember, no matter where your health journey takes you, your PCP is there to support and connect you with the care that helps meet your needs.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
DISCLAIMERS: [Certain preventive care items and services, including immunizations, are provided as specified by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no cost-sharing to you. These services may be based on your age and other health factors. Other routine services may be covered under your plan, and some plans may require copayments, coinsurance or deductibles for these benefits. Always review your benefit plan documents to determine your specific coverage details.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
Importance of a PCP © 2021 United HealthCare Services, Inc. All Rights Reserved. 21-562384
EI21554593 7/21]
How a health plan works
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Hello. Welcome to United Health care — and this video that’s made just for you.
Screen text:
Hello
Welcome to your video
Narrator:
Health plans are designed to help take good care of you. Knowing how they work can help you get the most out of your benefits. Let’s get into it.
Screen text:
How a health plan works
Screen visuals:
A lotus flower, apple, bandage, digital thermometer, smartwatch, blueberry, drug capsule and medical cross nestle into a neat pile.
Narrator:
Most common health plans have a premium, or plan costs, which is a routine payment typically taken out of your paycheck. This helps keep your plan active, so you can stay covered.
Screen visuals:
A calendar’s pages flip forward, and a check mark appears on the same day of each month. A hand sets an empty drinking glass next to the calendar.
Narrator:
At the start of your plan year, you pay 100% of your covered health services until you meet your deductible, which is the dollar amount set by your health plan before it starts to pay costs.
Screen text:
Your coinsurance may vary by plan or service. This example is for illustrative purposes only. Please refer to your official plan documents for coverage details.
Screen visuals:
A hand pours a pitcher of water into a drinking glass. When the glass if half full, a horizontal line appears, labeled “Deductible.” A second hand holding another pitcher of water appears and begins pouring into the same drinking glass.
Narrator:
Once you reach your deductible, "co-insurance" begins. That’s the percentage of costs your health plan shares with you. For example, you may pay 20% of a covered medical expense, and your plan will pay the remaining "eighty" percent.
Screen text:
Your coinsurance may vary by plan or service. This example is for illustrative purposes only. Please refer to your official plan documents for coverage details.
Screen visuals:
Two streams of water fill a drinking glass. The halfway mark of the glass is labeled “Coinsurance.” Water continues to pour into the glass.
Narrator:
Along the way, you may pay a fixed amount, also known as a copay, for certain covered health services, like a doctor’s appointment.
Screen visuals:
A drinking glass is filled with water. A hand drops 4 ice cubes into the glass.
Narrator:
Your plan offers you further protection with an out-of-pocket limit, which is the most you could pay for covered services in a plan year. Co-insurance, copays and deductibles count toward your out-of-pocket limit — but premiums don’t. Once you’ve met the out-of-pocket limit, your plan’s got you covered at 100%.
Screen visuals:
A drinking glass is filled nearly to the brim with water and ice cubes. At the top of the glass, a horizontal line appears, labeled “Out-of-pocket limit.” Two streams of water begin to pour into the glass. The water rises up to the horizonal line. The top half of the drinking glass is labeled “Coinsurance, copays and deductibles.” The label at the top of the glass changes to “Health plan pays 100%.”
Narrator:
Now that you know how health plans work, you can get more out of your benefits. Thanks for watching.
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Once your plan is active, visit myuhc.com to browse around and learn more — or sign up for the programs and services that catch your interest.
Screen text:
Already a member?
Visit myuhc.com
Screen visuals:
A ribbon swipes across the screen and becomes the UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
B2C EI232689504.1 ©2024 United HealthCare Services, Inc. All Rights Reserved. 23-2211250
Value of UnitedHealthcare
Video transcript
Screen visuals:
The UnitedHealthcare logo stretches into a ribbon that swipes across the screen and flies away.
Narrator:
Welcome in. We've got lots of good info to share with you — so let's get started!
Screen text:
Welcome
Let's get started!
Narrator:
UnitedHealthcare is here for how you live your life, with health plans built for what matters to
you and designed to be more affordable, simple and supportive. Let’s take a look at what you can
look forward to.
Screen visuals:
Two hands come together and create a heart. Next, a wallet, clipboard and 2 clasped hands
appear.
Narrator:
For quality care that’s next-door and nation-wide, say hello to one of the largest networks in the
U.S. Our network of over 1.7 million providers and about 6,000 hospitals help make it easier to
access care when and where you need it.
Screen text:
One of the largest networks
• 1,700,000+ providers
• ~6,000 hospitals
UnitedHealthcare internal analysis, July 2, 2024.
Screen visuals:On a map of the U.S., location pins pop up around the country. Then, a cluster of circles appears.
In each circle is a health care-related item, such as a heart, prescription bottle and health care
provider.
Check mark
Check mark
Narrator:
Preventive care such as routine annual checkups and certain recommended screenings and
immunizations is covered by most of our plans at no additional cost to you when you see
network providers.
Screen text:
Preventive care
Screen visuals:
A calendar’s pages flip forward several times, and the words “$0 out of pocket” appear.
Narrator:
To connect with your plan whether you’re at home or on the go, there’s myuhc.com and the
UnitedHealthcare app. These tools are designed to make it easier to manage claims, find network
providers, share your health plan ID card and so much more.
Screen text:
Connect with your plan
From home — myuhc.com® On the go — UnitedHealthcare® app
Screen visuals:
A desktop computer and smartphone appear.
Narrator:
Whenever you need care — from minor procedures to major surgeries — it’s good to get an idea
of the costs that may be ahead. Your plan comes with tools built to help you get and compare
cost estimates for network care. You can even track your deductible along the way.
Screen text:Get and compare cost estimates
Screen visuals:
Three signs are on a post: One has a stethoscope, one has a chat bubble with a red cross in it and
one has the letters ER. Then, a finger taps a smartphone, and its screen changes from a location
pin on a map to a list of network health care providers.
Narrator:
For support with a personal touch, sign in to your myuhc.com account or call the number on your
ID card.
Screen text:
Support with a personal touch
Screen visuals:
A laptop computer appears. A hand holds a debit card with a UnitedHealthcare logo.
Narrator:
You’ll be connected to trained, caring experts ready to answer your questions, share useful
information and help with your needs.
Screen visuals:
Two chatting head silhouettes appear.
Narrator:
With care at the heart of everything we do, we’re proud to work with the UnitedHealthcare
Children’s Foundation, or UHCCF. Since 2 thousand 5, UHCCF has awarded more than 37,000
grants to families across the U.S. — helping children access health care and services that may
not be covered by their families’ health plan. UHCCF grants are designed to help families focus
on what’s most important: Improving their child’s quality of life.
Screen text:
UnitedHealthcare Children’s Foundation® (UHCCF)
UnitedHealthcare Children’s Foundation, uhccf.org. Accessed July 2024. The UnitedHealthcare
Children’s Foundation (UHCCF) is a 501(c)(3) charitable organization that provides medical
grants to help children gain access to health-related services not covered, or not fully covered, bytheir parents’ commercial health insurance plan. UHCCF’s funding is provided by contributions
from individuals, corporations and UnitedHealth Group (NYSE: UNH) employees.
Screen visuals:
A teddy bear, ball and stacking toy sit on a shelf. Then, on a map of the U.S., location pins pop
up around the country.
Narrator:
If it’s a healthier you, you’re after, there are many programs and services included in your plan at
no additional cost — from wellness and lifestyle to mental health and emotional support.
Screen text:
Wellness programs and health support services
Screen visuals:
A lotus flower, apple, bandage, digital thermometer, smartwatch, blueberry, drug capsule and
medical cross nestle into a neat pile.
Narrator:
Health plans designed with 4 things in mind: Affordability. Simplicity. Support. And…YOU. —
— UnitedHealthcare. There for what matters.
Screen visuals:
A wallet, clipboard and 2 clasped hands appear. Next, 2 hands come together and create a heart.
Narrator:
Now that you know more about the tools, programs and services that are included in your United
Healthcare health plan, you can be well on your way to a healthier you. Thanks for watching.
Screen visuals:
A hot-air balloon drifts upward.
Narrator:
Once your plan is active, visit myuhc.com to browse around to learn more — or sign up for the
programs and services that catch your interest.
Screen text:Already a member?
Visit myuhc.com
Screen visuals:
Providing a quick way to access more information, a clickable button appears near the
UnitedHealthcare logo.
Narrator:
Disclaimers are included on screen here, as well as in the video transcript.
Screen text:
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its
affiliates. Administrative services provided by United HealthCare Services, Inc. or their
affiliates.
Size of UnitedHealthcare provider network: UnitedHealthcare internal analysis, July 2, 2024.
Certain preventive care items and services, including immunizations, are provided as specified
by applicable law, including the Patient Protection and Affordable Care Act (ACA), with no
cost-sharing to you. These services may be based on your age and other health factors. Other
routine services may be covered under your plan, and some plans may require copayments,
coinsurance or deductibles for these benefits. Always review your benefit plan documents to
determine your specific coverage details.
All UnitedHealthcare members can access a cost estimate online or on the mobile app. None of
the cost estimates are intended to be a guarantee of your costs or benefits. Your actual costs may
vary. When accessing a cost estimate, please refer to the Website or Mobile application terms of
use under Find Care & Costs section.
The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a
registered trademark of Apple, Inc. Android is a registered trademark of Google LLC.
UnitedHealthcare Children’s Foundation, uhccf.org. Accessed July 2024. The UnitedHealthcare
Children’s Foundation (UHCCF) is a 501(c)(3) charitable organization that provides medical
grants to help children gain access to health-related services not covered, or not fully covered, by
their parents’ commercial health insurance plan. UHCCF’s funding is provided by contributions
from individuals, corporations and UnitedHealth Group (NYSE: UNH) employees.
B2C EI243396859.0 ©2024 United HealthCare Services, Inc. All Rights Reserved. 23-2499150
Understanding your pharmacy benefits
Video transcript
When it comes to your health, medications can play an important role. So, it’s good to be in the know about your pharmacy benefits: what they are, how they work and ways they can help you save on costs.
ON-SCREEN TEXT: [OptumRx]
Let’s start by introducing you to the service that UnitedHealthcare uses for all things pharmacy: welcome to OptumRx.
ON-SCREEN TEXT: [at home
on the go]
Whether you’re at home or on the go, OptumRx is designed to help make it easier to manage your medications — and save on them, too.
ON-SCREEN TEXT: [myuhc.com]
By using one of our digital tools, like myuhc.com or the UnitedHealthcare app,
ON-SCREEN TEXT: [My Rx
Pharmacy 1
Pharmacy 2
Pharmacy 3]
you can find and compare medication costs,
ON-SCREEN TEXT: [Nearby pharmacy 1 mile away]
locate a network pharmacy nearby, manage your home delivery orders,
ON-SCREEN TEXT: [Prescription drug list (PDL)]
and view lower-cost alternatives through the prescription drug list, or PDL.
ON-SCREEN TEXT: [OptumRx]
What’s great about the PDL is that it gives you a list of commonly prescribed medications and lets you know which ones are covered by your plan.
ON-SCREEN TEXT: [Tier 3
Tier 2
Tier 1]
The PDL also arranges medications by tiers, from typically lower-cost generic drugs on Tier 1 to higher-priced brand name ones on Tier 3. You can use the PDL to discuss lower-cost options with your doctor.
When it comes to filling your prescriptions, there’s a couple more ways to save on costs:
ON-SCREEN TEXT: [Network pharmacy]
You can choose to pick up the prescription at a network pharmacy, which typically costs less than an out-of-network one
ON-SCREEN TEXT: [Home delivery]
or you can choose home delivery and have your prescription shipped directly to you — at no additional cost.
ON-SCREEN TEXT: [OptumRx]
Now that we’ve introduced you to OptumRx, there’s only one thing left to do: look forward to a pharmacy experience designed to be easier for you to use.
ON-SCREEN TEXT: [easier for you to save on prescription costs]
And easier for you to save on prescription costs.
ON-SCREEN TEXT: [Already a member?
Sign in at myuhc.com]
DISCLAIMERS: [Individual plan coverage and experience may vary by plan.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
OptumRx® is an affiliate of UnitedHealthcare.
Rx Coverage © 2021 United HealthCare Services, Inc, All Rights Reserved.
21-562806 EI21554595 9/21]
How to find a primary care provider
Video transcript
(Video Length – 2:42 Video Transcript Selecting a PCP – UHC
[UnitedHealthcare logo]
ON-SCREEN TEXT: How to find a primary care provider (PCP)
With any health plan, it's good to have a primary care provider, or PCP, in your corner.
ON-SCREEN TEXT: 1 Find a PCP
2 Explore your PCP options
3 Select a PCP
Here, we’ll show you how to find a PCP, how to best explore your PCP options and how to let your health plan know the PCP you selected.
ON-SCREEN TEXT: 1 Find a PCP Registered at myuhc.com? Waiting to register on myuhc.com?
To help you find a PCP, we first have to ask: are you already registered at myuhc.com or are you waiting for your health plan to begin? Depending on your answer, the way to find a PCP will be different. So, let’s walk through those different ways right now.
ON-SCREEN TEXT: If you’re registered at myuhc.com...
For those registered at myuhc.com, here’s how you’ll find a PCP:
You’ll go to myuhc.com, sign in to your account and select Find Care & Costs, then Primary Care Providers.
ON-SCREEN TEXT: If you’re not yet registered at myuhc.com...
Now, if you’re not yet registered at myuhc.com, or your health plan isn’t active yet, here’s how you’ll find a PCP .
At the myuhc.com sign in page, you’ll select Find a Provider and then choose Medical Directory. From there, you’ll see additional steps where you may need to select your health plan and set your location to find PCPs near you. Then, you’ll choose People, Primary Care and All Primary Care Providers.
ON-SCREEN TEXT: 2 Explore your PCP options
Now, let’s talk about exploring your PCP options because we've got a few solid tips designed to help you
choose the PCP that best fits your needs.
ON-SCREEN TEXT: Save money in-network
First, green checkmarks tell you that the provider is accepting new patients or that the provider is in your health plan network. That's a good thing, because network providers may offer services at a lower cost.
Next, you may see a blue number 1, which means a Tier 1 provider who may be recognized for delivering cost-effective care from your health benefits.
ON-SCREEN TEXT: Quality and cost-efficiency
Then there’s the blue hearts which, for those enrolled in health plans like an HMO plan, means the provider meets quality and cost-efficiency standards.
ON-SCREEN TEXT: 3 Select a PCP
© 2023 United HealthCare Services, Inc. All Rights Reserved. 1
When you find a PCP that fits your needs, you can move on to the next step: Selecting that PCP.
For those registered at myuhc.com, you’ll be able to click “Select PCP” next to the provider’s name — and begin scheduling care.
For those not registered at myuhc.com, click on the provider’s name and be sure to write down and save their Provider ID number, including the zeros. You may need it when you enroll in your health plan.
ON-SCREEN TEXT: Start your PCP search at myuhc.com
It’s good to have a PCP in your corner. Now that you know how to find, explore and select your PCP, start your search today.
DISCLAIMERS: Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
Administrative services provided by United HealthCare Services, Inc. or their affiliates, and UnitedHealthcare Service LLC in NY. Stop-loss insurance is underwritten by UnitedHealthcare Insurance Company or their affiliates, including UnitedHealthcare Life Insurance Company in NJ, and UnitedHealthcare Insurance Company of New York in NY.
How to Find a PCP © 2022 UnitedHealthcare Services, Inc. All Rights Reserved. E1221870507 12/22