Provider data information
The choice of provider is yours
We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs. This site only serves as a general educational aid concerning provider listings. You should not assume that a provider identified as having performed a certain procedure or treated a certain condition is necessarily an expert in that procedure or treatment. You should talk with your chosen provider to understand their qualifications and specialties.
The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. Some providers who are part of our network may have multiple offices, or may practice at, one location but not others. Similarly, not all providers at listed facilities (hospitals, surgical centers, etc.) are network providers. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or call the toll-free member phone number on your health plan ID card. We also recommend that, prior to seeing any provider, including any specialists, behavioral health providers or dentists, you call the provider's office to verify their participation status and availability. The information included in the directory is accurate, to the best of the carrier's knowledge, as of the date of updating. To obtain the most current information, the individual should consult the provider directory on the internet or contact the carrier directly.
Important Notice:
Any physician included in this directory is listed for outpatient office visits. In addition, the directory includes information regarding whether the provider is currently accepting new patients. We do not guarantee that each provider is still accepting new members. Some network providers may have been added or removed from our network after this directory was updated.
Enrollees and prospective enrollees should contact the provider or health care facility before receiving treatment or services to confirm both the provider's participation in the carrier's network and coverage under the enrollee's specific health benefit plan.
Members should call the UHC phone number on their ID card to dispute charges for out-of-network providers, hospitals, or facilities that were incorrectly listed as in-network prior to the provision of care. Illinois members may also send an email to il_oon_dispute@uhc.com.
For Federal employees, it is important to know when you enroll in this Plan, benefits are available as described in the Plan’s Federal brochure, but the continued participation of any one doctor, hospital or other provider cannot be guaranteed.
Paper directory requests
Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.
Provider data
All practitioners and hospitals who are part of UnitedHealthcare networks must meet credentialing requirements. These requirements comply with National Committee for Quality Assurance credentialing standards. UnitedHealthcare reviews credentialing information provided by practitioners and hospitals before they become part of UnitedHealthcare's network. Every three years, UnitedHealthcare's practitioners and hospitals must supply updated information to UnitedHealthcare, which UnitedHealthcare reviews again. UnitedHealthcare verifies information that is supplied, such as where a physician received training and if the physician has a current license to practice. UnitedHealthcare instructs providers to notify UnitedHealthcare with updates at any time.
If you have any questions about your participating providers, please feel free to contact UnitedHealthcare Member Services or the provider directly.
This indicates whether a physician is receiving new patients into his/her practice. Physicians self-report to UnitedHealthcare whether they are accepting new patients.
Board certification provides a trusted credential that is important to patients and relevant to physician practice. Physicians are Board certified if, after completing residency training in a specialty, they pass an exam and meet requirements established by their Board. Board certification is voluntary. UnitedHealthcare verifies this information with the American Board of Medical Specialties or the American Osteopathic Association when the physician first joins UnitedHealthcare's network and at least every three years thereafter. You can see a physician´s current Board status by visiting American Board of Medical Specialties or American Osteopathic Association.
Except as noted below, physicians and health care professionals self-report and update upon UnitedHealthcare's request the demographic information (name, address, phone number, gender, languages spoken, medical group affiliation, hospital affiliation, accepting current patients) displayed in the directory. UnitedHealthcare reviews all of this information at least every three years at the time of credentialing and recredentialing.
Hospital affiliation refers to a hospital where a particular physician may treat patients. Hospital affiliation is reported to UnitedHealthcare by the physician at the time of credentialing and recredentialing. A physician may notify UnitedHealthcare of changes at any time.
UnitedHealthcare collects information about hospital names, locations, phone numbers, and accreditation before contracting with a hospital and at least every three years after recredentialing the hospital. All hospitals in UnitedHealthcare's network must have met UnitedHealthcare's Facility Site Visit Criteria and also must either have accreditation or have met the certification standards from the Centers for Medicare and Medicaid Services (CMS). Accreditation means a hospital has undergone review by an external agency and met established standards. CMS Certification means a hospital has undergone review by CMS and met applicable certification standards. You can check the current accreditation status of hospitals by visiting the following sites:
This refers to the language(s) other than English that a physician or his/her clinical staff can speak to those needing medical care. This information is voluntarily reported by the physician to UnitedHealthcare at the time of the credentialing and recredentialing. A physician may notify UnitedHealthcare of changes at any time.
This refers to the name of the physician's practice. It may be a group practice with other doctors.
Office Accessibility refers to the accessibility accommodations at a healthcare professional’s office location including physical access, accessible equipment, or services. Under each provider listing in the directory, the office accommodations can be found on the Overview tab under the heading, Accessibility. The following accommodations may be listed:
- Exam Table and Scale
An accessible exam table or chair can be lowered to the height of a wheelchair. It should have rails, straps, cushions, or other parts that support a patient during transfer and while they're on the table. An accessible scale should be large enough to fit a wheelchair and have a weight capacity high enough to include a wheelchair. - Interior Building
An accessible interior building has clear floor paths through all the areas that a patient would need to access. To make sure the paths are accessible, there may be handrails, ramps, walks, elevators, platform lifts, stairways, landings, and entries wide enough for wheelchairs, as needed. - Signs
All permanent rooms and spaces should have signs that are accessible for people who are blind or have low vision. Accessible signs have visual and/or tactile letters, are positioned at an accessible height and location, and meet all the ADA (Americans with Disabilities Act) requirements. - Patient Lifts
Providers can use a lift to safely transfer a patient from a wheelchair to the exam table. Medical staff can position a sling under the patient while they’re sitting in the wheelchair, attach the sling to the lift, and use the lift to lower the patient onto the exam table. Once the patient is secure, staff can detach the sling from the lift. - Radiologic Equipment
Most radiologic exams, such as x-rays and CT scans, require the patient to lie still on a flat surface. To transfer a patient in a wheelchair onto the exam surface, a provider may use adjustable-height equipment, patient lifts, or gurneys and stretchers. If a patient needs help keeping still, medical staff can support them with pillows or wedges. - Exterior Building
An accessible exterior building has a clear path to enter and exit the building. Parking spaces and access aisles should be set up so that parked cars and vans won't block accessible routes. To make sure the path is accessible, there may be handrails, ramps, walks, sidewalks, and parking access aisles as needed. - Gurneys and Stretchers
An accessible gurney (a table on wheels) or stretcher can be lowered to the height of the patient's wheelchair seat and raised to transfer the patient safely onto an exam table or other surface. - Parking
Accessible parking includes accessible spaces, access aisles, and at least one accessible route to the building entrance, all clearly marked. In parking facilities where the accessible route crosses traffic lanes, the street crossings should be marked as well. - Bathrooms
Accessible bathrooms have enough turning space for a person using a wheelchair to maneuver into position and have seats and grab bars at the right height and position. Convenience fixtures like baby changing tables should also be accessible to people with disabilities. - Exam Room
An accessible exam room allows patients with mobility disabilities, including those using wheelchairs, to get the care they need. There should be an accessible route to the exam room and enough clear floor space inside the room for side transfers and use of lift equipment. The room should have accessible hardware and examination equipment too.
A specialty is the medical field in which a physician has training, such as orthopedics or cardiology. Physicians self-report their specialties, which UnitedHealthcare then verifies with external sources at the time of credentialing, recredentialing, and whenever a physician notifies UnitedHealthcare of a change.
Tiered Benefit plan designs offer two network benefit levels and optional non-network benefits:
- Tier 1 network providers
- Members receive the highest level of benefits for using Tier 1 providers.
- Log in at myuhc.com to see blue Tier 1 dots next to the providers’ names.
- Network providers
- Members receive benefits for using network providers
- Non-network providers (if non-network coverage is included)
- Members receive the lowest level of benefits for using non-network providers
Tier 1 providers may include:
- Premium Care Physicians – in certain markets where the UnitedHealth Premium Designation program is available
- Oncologists
- Lower cost hospitals – in specific geographic markets as defined by the Hospital Tiering benefit - AL, AR, CT, FL, GA, LA, MS, NC, OH, RI, SC and TN
- Spine & Joint Solution (Centers of Excellence) – for large, self-insured National Accounts employers
- Accountable Care Organizations – available only in certain markets
Reporting inaccurate information
Members and potential members should report possible inaccurate, incomplete, or misleading information by using the “Report Incorrect Information” link or “Out of Date Info – Send Feedback” link found on the Provider’s detail page.
Other preferred ways to report inaccurate provider directory information:
- Email: provider_directory_invalid_issues@uhc.com
- UHC members: Use the number on the back of your member ID card
You may also contact us using the numbers below:
- Non-UHC members: 1-888-638-6613
- Behavioral Health Members (California): 1-800-999-9585
- Behavioral Health Members (non-California): 1-800-557-5745
- Dental Members: 1-800-445-9090
- Vision Members: 1-800-638-3120
- Hearing Members: 1-855-523-9355
For IL provider demographic inaccuracies, you may also contact the IL Office of Consumer Health Insurance at 1-877-527-9431.
UHC Providers should use their standard provider update tools to submit demographic changes.
Information for Medicare plan
Information for Employer-sponsored, Individual, and Exchange plans
Information for Medicaid plans
Where can I find information on telemedicine services available to me?
Please call the toll-free member phone number on your health plan ID card to talk to a customer care professional. Always verify your health plan coverage before seeking treatment.