[Text On Screen – UnitedHealthcare]
[VIDEO OF A MOTHER AND CHILD HIKING, A MOTHER CHECKING ON A SICK CHILD, A COUPLE LOOKING AT A TABLET TOGETHER, A FAMILY EATING DINNER TOGETHER]
[VIDEO OF PEOPLE REPRESENTING AN EMPLOYEE, CLINICIAN, AND FAMILY]
MALE VOICEOVER: At UnitedHealthcare, we are moving forward, making strides to help make health care simpler, more affordable, more supportive for every employer, provider, and member, every day. Here's how we do it.
[GRAPHIC OF A MOBILE PHONE DISPLAYING DATA]
[Text On Screen – Leveraging data and insights for more informed solutions]
[JESSICA PAIK SPEAKING ON SCREEN]
[Text On Screen – Jessica Paik, National Accounts CEO, UnitedHealthcare Employer & Individual]
JESSICA PAIK: At UnitedHealthcare, we have one of the largest data sets of anyone in the industry. And we use this deliberately to help employers set strategies and programs for their populations.
[DAVE LARDIERI SPEAKING ON SCREEN]
[Text On Screen – Dave Lardieri, Senior Vice President Client Management, UnitedHealthcare National Accounts]
DAVE LARDIERI: And our employers really appreciate that because they have limited bandwidth, they have limited staff, and they have limited time.
[VIDEO OF VARIOUS EMPLOYEES IN A VARIOUS MEETINGS AND SETTINGS]
So we can help them with highly personalized and highly tailored solutions that's data driven, that we know will result in better outcomes and lower costs.
[Text On Screen – Helping people navigate a fragmented system]
[VIDEO OF A TEAM OF EMPLOYEES WORKING TOGETHER]
We are trying to ease the burden of navigating a fragmented system, by taking the burden off of the back of our member and handling it ourselves. We're experts.
[VIDEO OF A GIRL GETTING A CAST PLACED BY A DOCTOR]
We have great data that tells us where you can get the best kinds of care.
[VIDEO OF A PATIENT TALKING WITH A PHARMACIST, A PATIENT CONSULTING WITH A DOCTOR IN PERSON AND A PATIENT CONSULTING WITH A DOCTOR VIRTUALLY]
We have a delivery system that integrates pharmacy, medical, behavioral, both in person and virtual.
[VIDEO OF A PATIENT USING SIGN LANGUAGE ON A VIRTUAL DOCTOR VISIT]
And by doing all of that, and by really hand holding our members through the system, we can help ease that burden.
[VIDEO OF A FAMILY PLAYING SOCCER, INDIVIDUALS IN THEIR DAILY LIVES, ON THE STREET, AT HOME, A PATIENT AT DOCTOR’S VISIT]
So as we invest in advocacy, we invest in our digital solutions, however our members want to interact with us, our objective is to reduce the complexity and make it simpler for everybody and really help navigate folks to the right care that they need at the right time.
[Text On Screen – 92% overall member satisfaction rate with advocacy support services, UnitedHealthcare Advocacy Care Services, performance reporting, 2023. Results not guaranteed.]
[Text On Screen – Enhancing benefits through collaboration]
[VIDEO OF UNITEDHEALTHCARE EMPLOYEES IN A MEETING, MEMBERS AT WORK IN THEIR VARIOUS WORK SETTINGS]
As members are pushing their employers to offer more and more things to them, it could be ancillary benefits, it could be things to bolt onto their health plan, that becomes very important for our employers and their recruitment and their retention of their employees. And we want to embrace that as well. So we have worked very hard to figure out how to incorporate their unique solutions into our environment as well.
[JUNIOR HAREWOOD SPEAKING ON SCREEN]
[Text On Screen – Junior Harewood, Health Plan CEO, UnitedHealthcare Employer & Individual]
JUNIOR HAREWOOD: And one of the ways we've done that was creating the UHC Hub. And we understand there's organizations that do some really good things and are smaller and more nimble. And rather than creating a barrier between the employer and this point solution that they selected, we decided, hey, could we make that experience better for the employer?
[JESSICA PAIK SPEAKING ON SCREEN]
JESSICA PAIK: This hub is curating strategic partnerships with different condition specific companies that we can then embed in our solutions for employers and our members.
[Text On Screen – UHC Hub™]
This is a different way of thinking for UnitedHealthcare and we're proud of holistically bringing together the power of a number of solutions to get to an affordable and simple solution for our employers and our members.
[GRAPHIC OF A WALLET AND A COIN]
[Text On Screen – Reducing the cost of care]
[CHUCK CERNIGLIA SPEAKING ON SCREEN]
[Text On Screen – Chuck Cerniglia, Senior Vice President, Sales and Account Management, UnitedHealthcare Key Accounts & Small Business]
CHUCK CERNIGLIA: Healthcare costs is like second to payroll in many situations and obviously that's a major burden on any employer.
[VIDEO OF A COUPLE AT HOME LOOKING AT THEIR BILLS, AN INDIVIDUAL IN HIS OFFICE ON HIS MOBILE, A FATHER HUGGING HIS SON]
And I think when people look at what they take out of their paycheck to pay for health insurance, that's a burden that we need to, it's almost our duty to make sure we reduce that cost.
[JESSICA PAIK SPEAKING ON SCREEN]
JESSICA PAIK: As employers look at their bottom line and affordability, that matters to us too. And we work each and every day to deliver a trend that's going to meet their bottom line needs.
[Text On Screen – (approximately) 10% lower total cost of care than industry average according to third-party studies, Wakely Consulting Group. By looking at risk-adjusted allowed claims per month (PMPM) in 2021, Wakely was able to perform a holistic comparison of UnitedHealthcare’s ability to drive cost savings for members and determined it outperformed the market by approximately 10% - even though UnitedHealthcare is not the leader in discounts in many of these markets. Site of care redirection, inpatient management and preventative care utilization are key savings drivers.]
[VIDEO OF JESSICA PAIK IN HER OFFICE TALKING TO A COLLEAGUE]
Every day, we're thinking about care, simplicity, and cost within the system.
[VIDEO OF A PATIENT AT A DOCTOR’S VISIT, INDIVIDUALS DOING YOGA AT HOME, AT HOME TAKING MEDICATION]
And cost can come in a variety of different matters, right? So it's really important that we get them to the right provider, the right place of service, and keep them at an outpatient if they don't need to be inpatient.
[Text On Screen – Building healthier communities]
[VIDEO OF UNITEDHEALTHCARE VOLUNTEERS AT WORK IN A WAREHOUSE, PACKAGING BOXES]
[JUNIOR HAREWOOD SPEAKING ON SCREEN]
JUNIOR HAREWOOD: Building healthier communities is, frankly, the best part of my job. You can have folks who don't have any insurance, who may be government assistant type of programs and on commercial plans, and all of that is in one zip code and can present some challenges to the health system. So if we're not addressing the needs that are happening within a community, we're really just really focusing on short term solutioning.
[VIDEO OF UNITEDHEALTHCARE VOLUNTEERS IN THE COMMUNITY, BUILDING A HOUSE, DISTRIBUTING FOOD]
[DAVE LARDIERI SPEAKING ON SCREEN]
DAVE LARDIERI: We invest in the community on things like transportation, to help people get to visits, housing for people who need it. Where there are food deserts, we invest in making sure they can get healthy food there. All of that raises the entire system when we help those who have the most need.
[VIDEO OF A MOTHER AND CHILD HIKING]
MALE VOICEOVER: At UnitedHealthcare, we are working to make healthcare simpler, more affordable, and supportive for everyone we serve.
[Text On Screen – There for what matters™]
[Text On Screen – Talk to your broker, consultant or UnitedHealthcare representative to learn more]
[Text On Screen – UnitedHealthcare, Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. ©2024 UnitedHealthcare Services, Inc. All Rights Reserved. 23-2858226, B2B EI243058538.0 4/24]
